Terms & Conditions
In most cases, a non-refundable deposit of £50 per night will be taken upon booking. The full balance and any extras are paid upon departure.
Certain dates or packages may need to be paid fully in advance — but you’ll be made aware of this at the point of booking. If you’re paying a special offer rate (which needs to be paid in full during the booking process), please note that these are non-refundable. They may be transferred to a different date, but we ask for any difference in price to be covered.
Our room rates can change day to day, so any quote is not binding until a deposit has been received and processed.
Packages and special offers cannot be used in conjunction with each other.
If you’ve booked a package and you’ve missed an included item (e.g. a spa treatment), we can’t refund or transfer these.
Any alterations to your booking need to be made 14 days before your trip and will be subject to the agreement of the hotel management.
All cancellations must be confirmed in writing.
If cancelling within 14 days of arrival, your deposit will be forfeited and 70% of your full package rate will be charged. In the instance your length of stay is reduced after you have arrived, full payment will still be required for the entire original booking length. We recommend that you take out suitable travel insurance at the time of booking in case of the eventuality of cancellation.
If you’re cancelling more than 14 days before arrival, your deposit will be forfeited or available for use within the following 12 months from original arrival date towards a new booking.
Without notification of cancellation, the full amount will be charged.
Peak and seasonal cancellations
At certain times throughout the year, we may vary our cancellation and deposit policy. The reservations team will inform you of this at the point of booking.
Cash payment is accepted. Mastercard, Visa, American Express and Delta cards are accepted.
All accounts need to be settled up before departure.
Website Terms & Conditions
This website is copyrighted. Any content found within the pages of www.enodoc-hotel.co.uk may not be copied, reproduced or downloaded except for non-commercial personal or educational purposes. Any attempt to download, copy, transmit or change material for any commercial use is strictly prohibited without prior written consent from St Enodoc Hotel Limited.
The unauthorised modification (including deleting from or adding to) of any part of this website is strictly prohibited. We cannot be held responsible for the content of any other websites to which we publish a link from www.enodoc-hotel.co.uk
St Enodoc Hotel Limited makes every effort to ensure that this website is free from viruses or defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website.
This website may only be used for lawful purposes and in a manner which does not infringe the rights of or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.
FAO: Privacy Officer
St Enodoc Hotel Limited
St Enodoc Hotel
Under the Data Protection Laws your rights are:
3.1 To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
3.2 Access – You are entitled to find out what details we may hold about you and why.
3.3 Rectification – We are obliged to correct or update your details.
3.4 Erasure – This is also known as the request to be forgotten.
3.5 Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
3.6 Data portability – You have the right to obtain and reuse your personal data that you have provided to us.
3.7 Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
3.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
4.1 We collect and process Personal Data. Typically the Personal Data we collect and process will include name, address and email address but we may collect and/or process other Personal Data from time to time. It also may include IP address and cookies of your visit to websites.
4.2 We only collect data from you directly or via third parties (see Third Parties below).
5.1 We use information held about you to:
5.1.1 ensure that content from our site is presented in the most effective manner for you and for your devices;
5.1.2 provide you with information, products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes or by Legitimate Interest);
5.1.3 carry out our obligations arising from any contracts entered into between you and us;
5.1.4 allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
5.1.5 carry out necessary maintenance to our infrastructure; and
5.1.6 notify you about changes to our services
5.2 We also embrace the use of social media and may wish to process any comments made public by you.
6.1 We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
6.2 Please see below the list which sets out the categories of recipients of personal data.
IT Support Services
Secure document disposal service
Internal HR systems provider
Email marketing platforms
6.3 In addition third parties may provide us with Personal Data and they should only do so where the law allows them to.
Any digital data that contains your personal data is stored within the European Economic Area, or with Privacy Shield (or equivalent) registered organisations who have confirmed their compliance with the GDPR regulations.
8.1 Where we use Legitimate Interests we will record our decision and our method on making this decision.
8.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
If you apply to work for us (directly or indirectly) in any role (including volunteers) we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.
Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.
Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.
We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
13.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
13.2 The information we supply will:
13.2.1 confirm that your data is being processed;
13.2.2 verify the lawfulness and the purpose of the processing;
13.2.3 confirm the categories of personal data being processed;
13.2.4 confirm the type of recipient to whom the personal data have been or will be disclosed; and
13.2.5 let you have a copy of the data in an intelligible form.
13.3 Please note that you may need to provide identification in order to prove who you are to access your data.
13.4 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
13.5 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.
Due to the current pandemic The St Enodoc Hotel is closed until further notice.