Terms & Conditions / Privacy Policy
Terms & Conditions
Reservations
In most cases, there will be a 25% non-refundable deposit. All cancellations must be confirmed in writing.
- Over 21 days prior to arrival, deposit on hold for 12 months
- Within 21 days of arrival 50% of the total stay value charged
- Within 14 days of arrival 100% of the total stay value charged
The full balance and any extras are paid upon departure.
Certain dates or packages may need to be paid fully in advance — but you’ll be made aware of this at the point of booking. If you’re paying a special offer rate (which needs to be paid in full during the booking process), please note that these are non-refundable. They may be transferred to a different date, but we ask for any difference in price to be covered.
Our room rates can change day to day, so any quote is not binding until a deposit has been received and processed.
Packages and special offers cannot be used in conjunction with each other.
If you’ve booked a package and you’ve missed an included item (e.g. a spa treatment), we can’t refund or transfer these.
Any alterations to your booking need to be made 14 days before your arrival date and will be subject to the agreement of the hotel management.
Cancellations
All cancellations must be confirmed in writing.
- Over 21 days prior to arrival, deposit on hold for 12 months
- Within 21 days of arrival 50% of the total stay value charged
- Within 14 days of arrival 100% of the total stay value charged
We recommend that you take out suitable travel insurance at the time of booking in case of the eventuality of cancellation.
***The above cancellation terms are applicable for all COVID related cancellations. We can no longer accept late cancellations and recommend that you take out travel insurance in all circumstances.***
Peak and seasonal cancellations
At certain times throughout the year, we may vary our cancellation and deposit policy. The reservations team will inform you of this at the point of booking.
Payments
Cash payment is accepted. Mastercard, Visa, American Express and Delta cards are accepted.
All accounts need to be settled up before departure.
Dog Policy
Dogs are more than welcome to stay, but only in certain rooms which are subject to availability. When you book, please make us aware of your canine companion, along with the breed of your dog (it’s so we can make sure a suitable room is available). If you do not advise us in advance of the dog we reserve the right to cancel your reservation on arrival and charge a 100% cancellation fee.
Our canine guests are charged at £15 a night each. We’ll provide drinking bowls and a blanket. We don’t provide dog food, so make sure to bring some along.
Dogs must be kept on a lead in the hotel and around the grounds. They’re welcome in an area of the Brasserie and the lounge area. Please let us know when making the booking that you will be bringing your dog so we can sit you in the appropriate area. We cannot guarantee this will be possible without prior notice.
You are fully liable for any loss or damage caused to anyone or any property by your pet and the costs of any loss or damage, including exceptional cleaning. We strongly recommended you take out appropriate insurance to cover such eventualities.
We reserve the right to ask you and your pet to leave if these rules are not followed or if your pet’s presence is the cause of distress to other guests. Dogs cannot be left in cars overnight or during the day. We also ask that dogs are not left unaccompanied in the rooms.
Personal Property
The hotel is not liable for guests’ vehicles and their contents. Cars are parked in the car park at the owners’ risk.
The hotel accepts no responsibility for loss or damage to personal possessions. All items are left at the owners’ risk; however secure safekeeping facilities are available at reception.
Facilities, services and maintenance
We do our best to keep everything running smoothly but — as with everywhere —occasionally something might go off plan. Therefore, we do not accept liability if a facility is out of action or a guest chooses to take part in an activity at their own risk. If a facility should have to close, we will reopen it as soon as possible.
You may find there is necessary maintenance, development or refurbishment work taking place during your visit. We will use reasonable endeavours to keep noise and inconvenience to a minimum. If such work is happening during your stay, this will not constitute a reason for cancellation and/or refund and standard cancellation terms will apply.
Our liability to you
Before all else, our primary aim is to help you have a great stay. But, in case you don’t, we limit our liability to what you have paid us.
The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.
The Hotel will not be liable for any failure or delay in providing its facilities or services as a result of events or matters outside its control. This includes (but is not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.
Guests Liability
The liability for guests for their account is not waived and guests agree to be held personally liable for any charges incurred during their stay. In the event of a booking for more than one room (a group booking) the lead or registered guest (the lead guest) providing credit/debit card details is personally liable for any person, group, company or association that fails to pay all or part of such charges.
Damage to hotel property
We reserve the right to charge individual guests or lead guests for the cost of rectifying damage which has been caused by the deliberate, negligent, or reckless acts of guests to the hotel’s property or structure. If such damage is discovered during the stay it will be drawn to the guest’s attention but if discovered after guests have departed then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
Website Terms & Conditions
Access to and use of The St Enodoc website is provided subject to the following terms of use.
Your use of this website is deemed to be acceptance by you of our terms of use.
This website is copyrighted. Any content found within the pages of www.enodoc-hotel.co.uk may not be copied, reproduced or downloaded except for non-commercial personal or educational purposes. Any attempt to download, copy, transmit or change material for any commercial use is strictly prohibited without prior written consent from St Enodoc Hotel Limited.
The unauthorised modification (including deleting from or adding to) of any part of this website is strictly prohibited. We cannot be held responsible for the content of any other websites to which we publish a link from www.enodoc-hotel.co.uk
St Enodoc Hotel Limited makes every effort to ensure that this website is free from viruses or defects. We cannot, however, guarantee that your use of this website will not cause damage to your PC. We cannot accept responsibility for any loss or damage which may arise as a result of using this website.
This website may only be used for lawful purposes and in a manner which does not infringe the rights of or restrict the use of the website by any third party. Any unauthorised attempt to disrupt the service provided by this website is strictly prohibited.
Privacy Policy
- Introduction and terms
St Enodoc Hotel Limited (“We “or “us”) are committed to protecting and respecting your personal data and privacy. This privacy policy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.
- Who we are and how to contact us
2.1 For the purpose of the Data Protection Laws, the data controller is St Enodoc Hotel Limited, registered company number 11735787. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:
FAO: Privacy Officer
St Enodoc Hotel Limited
St Enodoc Hotel
Rock
Cornwall
PL27 6LA
Email: info@enodoc-hotel.co.ukl
Telephone: 01208863394 and ask to speak to the Hotel Manager.
- Your rights
Under the Data Protection Laws your rights are:
3.1 To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
3.2 Access – You are entitled to find out what details we may hold about you and why.
3.3 Rectification – We are obliged to correct or update your details.
3.4 Erasure – This is also known as the request to be forgotten.
3.5 Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
3.6 Data portability – You have the right to obtain and reuse your personal data that you have provided to us.
3.7 Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
3.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
- The data we collect about you
4.1 We collect and process Personal Data. Typically the Personal Data we collect and process will include name, address and email address but we may collect and/or process other Personal Data from time to time. It also may include IP address and cookies of your visit to websites.
4.2 We only collect data from you directly or via third parties (see Third Parties below).
- How your data will be used
5.1 We use information held about you to:
5.1.1 ensure that content from our site is presented in the most effective manner for you and for your devices;
5.1.2 provide you with information, products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes or by Legitimate Interest);
5.1.3 carry out our obligations arising from any contracts entered into between you and us;
5.1.4 allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
5.1.5 carry out necessary maintenance to our infrastructure; and
5.1.6 notify you about changes to our services
5.2 We also embrace the use of social media and may wish to process any comments made public by you.
- Third parties
6.1 We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
6.2 Please see below the list which sets out the categories of recipients of personal data.
Service provided
IT Support Services
Email Provider
Secure document disposal service
Internal HR systems provider
Banks
Email marketing platforms
Cleaning Services
Maintenance Services
Accountants
Solicitors
6.3 In addition third parties may provide us with Personal Data and they should only do so where the law allows them to.
- Where your data is held
Any digital data that contains your personal data is stored within the European Economic Area, or with Privacy Shield (or equivalent) registered organisations who have confirmed their compliance with the GDPR regulations.
- Legitimate interest & marketing
8.1 Where we use Legitimate Interests we will record our decision and our method on making this decision.
8.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
- Applications to work for us
If you apply to work for us (directly or indirectly) in any role (including volunteers) we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.
- Data retention
Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.
- Data deletion
Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.
- Data correction
We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
- Data inspection
13.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
13.2 The information we supply will:
13.2.1 confirm that your data is being processed;
13.2.2 verify the lawfulness and the purpose of the processing;
13.2.3 confirm the categories of personal data being processed;
13.2.4 confirm the type of recipient to whom the personal data have been or will be disclosed; and
13.2.5 let you have a copy of the data in an intelligible form.
13.3 Please note that you may need to provide identification in order to prove who you are to access your data.
13.4 If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
13.5 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
- Changes
We keep our privacy policy under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.
- Complaints
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.